About Us

Novo was formed in 2014 to break the ‘one size fits all’ approach to UK insurance industry. We provide a high-performing ‘Concierge’ service, specifically focussed on the Electric Vehicle, High Net Worth and Prestige Vehicle sectors.

Since formation, we have grown through our considerable attention to detail, innovative approach, and by listening to the needs of our clients and partners.

We understand that every client is different, so adopt a unique approach to recognise your requirements.

We’ll endeavour to form genuine professional friendships as we identify policy necessities and areas not relevant to you, whilst considering your own thoughts, in order to choose solutions that you can depend on.

What are your roles and responsibilities within Novo?

As the MD of the business, my role is to oversee the overall vision and strategy of the business. I am responsible in identifying new opportunities, develop relationships and with my senior leadership team bring these to fruition.

 

What is your favourite part of the job?

No two days are ever the same and I really enjoy the diversity of my role. I’m passionate about talking about our journey – where we have come from, where are currently and more importantly, where we are going in the future. I’m particularly proud of how we saw a niche in the insurance market for dedicated services for EV owners, understood it and delivered the very first EV specific insurance & incident management services for owners and the wider industry.

 

What’s the best piece of professional advice you’ve ever received?

Don’t chase money, chase success and always be respectful of the people around you.

 

Who would you like to play you in a movie of your life?

Joaquin Phoenix or Jared Leto

 

What is the best song ever?

Tough one, it would be toss-up between Unfinished Sympathy by Massive Attack or WFL by Happy Mondays.

 

What is your favourite car?

Another tough one! Has to be either a Mercedes 280 SL Pagoda or a Ferrari 288 GTO.

 

James Allenby

Director

What are your roles and responsibilities within Novo?

My role is Head of Business Development, which means that I identify, develop and secure opportunities that assist in the growth of the business. I’m also responsible for the relationships that we have with most of our business partners and ensuring that these remain positive for all parties. Additionally, I look after the placement programme for the group insurances, and those of our larger corporate/commercial clients

 

What is your favourite part of the job?

Two answers to this really. Firstly, the passion which we, as a group, have for doing things differently and seeing how impressed other people are by our story, what we do and how we do it. Secondly, and a bit of a cliché, but it’s the fact that no two days are ever the same at Novo and the fact that more often than not, we meet and deal with the ‘curve-ball’ challenges that often come our way

 

What is the best piece of professional advice you have ever received?

Be memorable

 

Who would you like to play you in a movie of your life?

I’m not sure that a Hollywood A-lister would want to play a lad from South Liverpool, but if he’d agree to it, I’d choose Edward Norton

 

What is the best song ever?

How Many More Times by Led Zeppelin

 

What is your favourite car?

Ferrari 250 GTO

 

Robbie Spear

Head Of Business Development

What are your roles and responsibilities within Novo?

As Head of Operations, I am accountable for the performance and service delivery of our exciting claims and insurance propositions, catering for the needs of Electric and Sports & Prestige vehicles owners.

 

What is your favourite part of the job?

I have always been a car fanatic, with my first bedroom wall posters being footballers and supercars. Having the opportunity to be involved with products and services for brands like Audi, BMW, Mercedes, Porsche and Tesla is so rewarding.

 

What’s the best piece of professional advice you’ve ever received?

There are 2 pieces of advice that really stand out – “Nothing is permanent. Don’t stress yourself too much because no matter how bad the situation is… it will change” and “If you can’t do anything about it then let it go. Don’t be a prisoner to things you can’t change.”

 

Who would you like to play you in a movie of your life?

Having recently watched and enjoyed the John Wick films, and also because he’s very often perceived as a really nice, cool, generous, down-to Earth fella, I’ll go with Keanu Reeves.

 

What is the best song ever?

Masterplan by Oasis

 

What is your favourite car?

James Bond’s Aston Martin DB5, first seen in Goldfinger and then latterly, No Time to Die.

 

Joe McNicholas

Head of Operations

What are your roles and responsibilities within Novo?

Working in recoveries, my role is to manage a caseload of hire claims and recover the costs back on all our claims. Effective communication and negotiation skills are paramount within my role, along with the ability to build strong relationships with third party insurers.

What is your favourite part of the job?

Working within the Novo team. Everyone is great.

What’s the best piece of professional advice you’ve ever received?

Always work hard. With hard work comes reward.

Who would you like to play you in a movie of your life?

Ricky Tomlinson

What is the best song ever?

Live Forever – Oasis

What is your favourite car?

McLaren 720s Spider

Adam Howard

Claims Settlement & Litigation

What are your roles and responsibilities within Novo?

I am the Claims Team Manager at Novo. I am responsible for ensuring the personal development and performance of the claims team grows from strength to strength.

What is your favourite part of the job?

The nature of claims means there’s always new challenges and surprises. The role consistently provides dynamic opportunities to learn and develop.

What’s the best piece of professional advice you’ve ever received?

Straight seas do not make for experienced sailors.

Who would you like to play you in a movie of your life?

Hilary Swank

What is the best song ever?

Supertramp – Goodbye Stranger

What is your favourite car?

1973 Convertible Ford Bronco

Dani Howard

Claims Team Manager

What are your roles and responsibilities within Novo?

My role within Novo is Claims Manager. I look after our clients’ claims by liaising with other insurers, repairers, brokers, my fellow team members in an effort to get their claims resolved in a timely and amicable manor.

What is your favourite part of the job?

The varied nature of the industry and how no two days are ever the same.

What’s the best piece of professional advice you’ve ever received?

Be strict with your goals but flexible with the path you take to achieve them.

Who would you like to play you in a movie of your life?

Leonardo DiCaprio

What is the best song ever?

Bohemian Rhapsody – Queen

What is your favourite car?

Tesla Model S Plaid

 

James Summers

Claims Manager

What are your roles and responsibilities within Novo?

Coming from a background in the arts, history, and classics I understand and value the importance of punctuality and effort. My responsibilities now include the handling of any and all incoming and outgoing calls for clients, repairers, and insurers to help the progression of claims enquiries be resolved as smoothly as possible.

What is your favourite part of the job?

Learning something new, you never know what to expect. There’s always something new to experience!

What’s the best piece of professional advice you’ve ever received?

When you work hard enough you don’t ever need to boast, your achievements will speak for themselves

Who would you like to play you in a movie of your life?

Asa Butterfield

What is the best song ever?

Clair De Lune by Claude Debussy

What is your favourite car?

Jaguar XF

 

Oliver Bennett

Claims Manager

What are your roles and responsibilities within Novo?

I am a Specialist Insurance Advisor, specialising in EV policies and helping our growing customer base. My job is to listen to our clients and what their needs are and make recommendations based on these needs. I am also responsible in helping our current client base and ensuring they are receiving the very best service.

What is your favourite part of the job?

I like that no two days are the same. Also knowing we are providing the highest of services to our clients, new and existing.

What is the best piece of professional advice you have ever received?

As long as you have passion, and faith and the willing to work hard you can achieve anything and have anything

Who would you like to play you in a movie of your life?

Tom Hardy

Best song ever

You’ll Never Walk Alone

What is your favourite car?

Porsche Taycan Turbo

 

James Andrews

Specialist Insurance Advisor

What are your roles and responsibilities within Novo?

As a Claims Manager it is my responsibility to ensure our clients are supported through one of the most stressful situations that can occur in their life (a road traffic accident). I am here to take the stress away from our clients but ensuring that they are not having to deal with separate insurers, hire vehicle providers, repairers. We have our client’s best interests at heart, and it is up to me to make sure our client is represented fairly and put back into the same position they were in before the incident occurring.

 

What is your favourite part of the job?

I like the fact no two days are the same! I like the variety and the challenges that can arise with the different types of claims and clients. You never know what is going to pop up!

 

What is the best piece of professional advice you have ever received?

Be true to yourself and the rest will fall into place

 

Who would you like to play you in a movie of your life?

Jennifer Aniston

 

What is the best song ever?

Thunder Road by Bruce Springstein – This will probably change next week depending on my mood!

 

What is your favourite car?

I don’t really have a favourite car! BUT, since working at Novo I am more aware of cars than ever and really wouldn’t mind anything from a Porsche, Range Rover or Ferrari! (I don’t expect too much….)

 

Jessica Smith

Claims Manager

What are your roles and responsibilities within Novo?

To look after our clients and manage their expectations by working with all the respective stakeholders, including insurers, repairers and brokers.

 

What is your favourite part of the job?

Working with the team. The camaraderie within the team is fantastic.

 

What is the best piece of professional advice you have ever received?

Never keep anything to yourself, always talk with your team.

 

Who would you like to play you in a movie of your life?

Ralf Little

 

What is the best song ever?

Everybody Wants to Rule the World by Tears for Fears

 

What is your favourite car?

Aston Martin DB5

 

Nathan Edwards

Claims Manager

What are your roles and responsibilities within Novo?

It is my job to keep the Novo Fleet shiny and pristine! To do this, I work closely with the Claims Team ensuring that all vehicles being delivered to clients are fully valeted and detailed.

 

What is your favourite part of the job? – My favourite part of the job is/has been being made to feel part of the incredible team at Novo from day one. I also love the Nespresso machine – There’s nothing better than a lovely warm coffee after spending a few hours valeting on the banks of a windy River Mersey.

 

What is the best piece of professional advice you have ever received?

Always try to work smarter and not harder.

 

Who would you like to play you in a movie of your life?

Matt Damon

 

What is the best song ever?

Dancing in the Dark by Bruce Springstein

 

What is your favourite car?

Ferrari Roma

 

Brian Russell

Vehicle Detailer

What are your roles and responsibilities within Novo?

I work in Accounts and I’m responsible for computerised bookkeeping, processing payroll, paying suppliers and general accounts administration.

 

What is your favourite part of the job?

No day is ever the same and even though I have my own individual tasks to complete, I am still part of a team that helps keep the business growing.

 

What is the best piece of professional advice you have ever received?

Learning from your mistakes is more important than not making them, they allow you to grow beyond your comfort zone.

 

Who would you like to play you in a movie of your life?

Jody Comer

 

What is the best song ever?

Live Forever by Oasis

 

What is your favourite car?

Aston Martin DBS V12

 

Charlotte Langan

Company Accounts

Novo’s reputation has been formed through our relationships with vehicle owners and developing an understanding of their unique requirements.

Our mission is to protect things that matter through service, innovation and flexibility. We understand the needs and more importantly the mind-set of owners, insurers and the wider market, ensuring that we continue to develop our services as this market continues to grow at significant pace.

Have a question? Call us today on 0333 772 9779

Using our experience, industry knowledge and expertise, we deliver a client-focused, ‘cradle to grave’ bespoke claims service.

Our concierge approach allows us to control all elements of the claim process on behalf of our clients and partners. We manage communications and interactions with all relevant parties, with forward-thinking solutions based on our experience and your unique requirements.

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