Novo Incident Management

A first-class motor claims service, right when you need it most

When an incident happens, commencing a claim can be a daunting prospect without the right guidance. What if there is excessive administration or paperwork? What if the case is a complex one and becomes a long drawn-out affair?

Sometimes, the stress of making a claim may deter you from doing so. Experience superb guidance with the Novo Concierge service, an unrivalled support and management system.

Novo Incident Management will elect a specialist Concierge Manager dedicated to navigating your claims journey smoothly and efficiently.

Your manager will take a lead role in organising everything that happens after an incident, ensuring any undue stress is calmly avoided.

In a typical motor incident, your Concierge Manager will:

  • Establish incident specifics and your requirements
  • Expertly liaise with insurers to establish liability
  • Contact your chosen repairer or body shop on your behalf
  • Liaise with the at-fault insurer to supply immediate mobility
  • Competently cover arrangements for vehicle collection date
  • Keep you informed of repairs until complete before organising collection around you

If your vehicle is off the road due to an incident, you shouldn’t be downgraded to a vehicle that doesn’t meet your standards.

Novo prides itself on the extensive fleet of replacement vehicles we offer.

So whether you drive a luxury saloon or SUV, an exotic sports car, a prestige city car or an electric/hybrid vehicle, we can usually guarantee a genuine, like-for-like replacement.

Our fleet comprises models from Tesla, Bentley, Range Rover, BMW, Mercedes, Audi and more.

If your incident involves home or contents, your Concierge Manager will ensure your path back to normality is effortless and speedy. We’ll adopt a considered approach focused on you, your requirements and your comfort.

Have a question? Call us today on 0333 772 9779

Commercial Insurance

Genuine insurance to protect now and in the future. For businesses of all sizes and styles.

Home Insurance

Scintillating cover that reacts to your way of life. For all types of homes and lifestyles.

Sports & Prestige Vehicle Insurance

We place you in control of your policy. For luxury, prestige, sports and hypercars.

Electric Vehicle Insurance

Make the most of your decision to go electric. For all types of electric vehicles.

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