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Jessica Smith
Claims Manager

What are your roles and responsibilities within Novo?

As a Claims Manager it is my responsibility to ensure our clients are supported through one of the most stressful situations that can occur in their life (a road traffic accident). I am here to take the stress away from our clients but ensuring that they are not having to deal with separate insurers, hire vehicle providers, repairers. We have our client’s best interests at heart, and it is up to me to make sure our client is represented fairly and put back into the same position they were in before the incident occurring.


What is your favourite part of the job?

I like the fact no two days are the same! I like the variety and the challenges that can arise with the different types of claims and clients. You never know what is going to pop up!


What is the best piece of professional advice you have ever received?

Be true to yourself and the rest will fall into place


Who would you like to play you in a movie of your life?

Jennifer Aniston


What is the best song ever?

Thunder Road by Bruce Springstein – This will probably change next week depending on my mood!


What is your favourite car?

I don’t really have a favourite car! BUT, since working at Novo I am more aware of cars than ever and really wouldn’t mind anything from a Porsche, Range Rover or Ferrari! (I don’t expect too much….)