Incident Management

A first-class motor claims service, right when you need it most

Being involved in a road traffic accident can often be a daunting experience. From the very first call, our expert Claims Team will take away the uncertainty and stress often associated with a claim.

We have extensive experience in handling multiple different incident situations. As this can often be emotive, we establish the circumstances, identify needs and obtain the necessary information to enable the smooth running of the claim from start to finish.

From your initial call, right through to vehicle return, one of our expert Claims Managers will take control of all of the moving parts, and often numerous stakeholders, involved with your claim. This approach ensures that all parties are communicating correctly and promptly, resulting in a high-performing service and experience.

Regardless of the circumstances, your Claims Manager will:

  • Establish incident specifics and your requirements
  • Expertly liaise with insurers to establish liability
  • Contact your chosen repairer or body shop on your behalf
  • Where applicable, liaise with the at-fault insurer to supply immediate mobility
  • Make arrangements for a suitable vehicle collection date, time and location
  • Keep you informed of repairs until complete before organising collection around you

Have a question? Call us today on 0333 772 9779

Novo prides itself on the extensive fleet of replacement vehicles we offer.

Consisting of premium marques such as Tesla, Porsche, Audi, Mercedes-Benz and Jaguar Land Rover, we have made significant investment in our own fleet of vehicles.

As a result, we are able to cater for a wide spectrum of motoring requirements which often require same day delivery.

Whether you own a fully electric or hybird vehicle, an exotic sports car, a luxury saloon or SUV, we will ensure you are provided with a suitable replacement whilst your own vehicle is off the road.

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    Novo Incident Management will assign a specialist Claims Manager dedicated to navigating your claims journey smoothly and efficiently.