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Joe McNicholas
Head of Operations

What are your roles and responsibilities within Novo?

As Head of Operations, I am accountable for the performance and service delivery of our exciting claims and insurance propositions, catering for the needs of Electric and Sports & Prestige vehicles owners.


What is your favourite part of the job?

I have always been a car fanatic, with my first bedroom wall posters being footballers and supercars. Having the opportunity to be involved with products and services for brands like Audi, BMW, Mercedes, Porsche and Tesla is so rewarding.


What’s the best piece of professional advice you’ve ever received?

There are 2 pieces of advice that really stand out – “Nothing is permanent. Don’t stress yourself too much because no matter how bad the situation is… it will change” and “If you can’t do anything about it then let it go. Don’t be a prisoner to things you can’t change.”


Who would you like to play you in a movie of your life?

Having recently watched and enjoyed the John Wick films, and also because he’s very often perceived as a really nice, cool, generous, down-to Earth fella, I’ll go with Keanu Reeves.


What is the best song ever?

Masterplan by Oasis


What is your favourite car?

James Bond’s Aston Martin DB5, first seen in Goldfinger and then latterly, No Time to Die.